iAuthSupport
Find answers for iAuth on iPhone, iPad, and Mac. Contact [email protected] if you need help. Never send account secrets, QR codes, passwords, access tokens, or live verification codes.
How do I start without a server?
Use the default Offline Vault. Add an account with +, scan or import a QR code, paste an otpauth link, or enter the setup key manually. Account setup information comes from the service you are protecting.
How do I copy a code?
On iPhone and iPad, tap an account row to copy. Touch and hold for account actions. On Mac, reveal a code and use Copy. Timed codes refresh on the mobile home screen. HOTP codes are generated only when explicitly requested; copying the displayed HOTP code does not advance the counter.
A code is rejected. What should I check?
Check your device time, the service account, code type, algorithm, digit count, and period. For server mode, also check the server clock. Do not repeatedly generate HOTP codes while troubleshooting; the service and authenticator counters may need to be resynchronized.
Can I synchronize offline and server accounts?
The two workspaces are independent. Switching does not upload or download secrets. The app does not provide iCloud account synchronization or automatically turn server accounts into offline accounts.
How do backups work?
Backup and restore apply to offline accounts. Keep the exported file and its password in separate safe places. A forgotten backup password cannot be recovered. Restore previews the contents and merges accounts without rolling back existing HOTP counters.
How do website icons work?
Your selected image takes priority. Website icons and installed packs can be reordered or disabled per account. Downloads can be disabled globally in Icon Sources; cached and local icons remain available. A placeholder is shown when no icon is available.
How do I remove my data?
Delete offline accounts in the app and remove saved server connections in Settings. Removing a connection does not delete server data or revoke its token. Delete exported backups separately. Keychain items may survive app removal, so remove sensitive data in the app before uninstalling.
How do I report a problem?
Email [email protected] with your device model, OS version, app version, steps to reproduce, and the exact error message. Redact all secrets and account information from screenshots.